RouteMaster — Support

Need help? Start with the options below.

Contact

• Email (preferred): TixPy@pinataro.com
• GitHub Issues: Open a ticket

Account & Data Deletion Requests

• Request URL: https://tompinataro.github.io/app-support/routemaster/#account-deletion
• Send an email to TixPy@pinataro.com with subject RouteMaster Account Deletion Request.
• Include the account email and any organization/location identifiers so we can locate and delete associated records.

Quick Checks

• Server Health: verify the API /health endpoint (see the Staging Runbook).
• App Version: confirm you are on the latest build.
• Network: ensure a reliable connection before retrying submissions.

Common Topics

• Login & Accounts: Organization-managed accounts only; contact your admin for access.
• Submissions: Offline submissions queue locally and auto-sync when connectivity returns.
• Location: Permission is optional; flows work without it if your org does not require proof-of-presence.

Resources

• Staging Runbook: https://tompinataro.github.io/RouteMaster/docs/STAGING_RUNBOOK
• Privacy Policy: https://tompinataro.github.io/app-support/routemaster/privacy.html
• Account Deletion Request: https://tompinataro.github.io/app-support/routemaster/#account-deletion